Diagnosis
Construction company needed to improve its building services management system with the implementation of controlling orders, costs, suppliers, service providers, and problems.
• Consolidate management control reports
• Interface with the management system
• Multi-user product
• Accessibility on mobile phones and tablets
Cost of not doing it
• Risk of image with the customer
• Not mitigating the technical risks
• Not controlling the technical assistance orders
• Lack of financial control of services
• Firefighting management: “putting out fires”
Paths to success
• Perform a diagnosis of the existing control spreadsheets
• List the potential IT partners – done for the first time in the company
• Identify the main system users
• Define the assignments for those responsible
Results
• Management reports up-to-date online
• Prioritization of Technical Assistance services
• Financial planning for technical assistance services
• Carried out corrective and preventive actions (never done before)
• Improved the checklist of quality procedures
• Accurate diagnosis for the Technical Development department
Client’s core business
• Construction of Buildings
Market segment
• Civil Construction
Solution or service
• R&D – Research and Development
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