Project Description

Improvement of Indicators

Diagnosis

One of the most renowned contractors and builders in the market with over 31 years of operation had the interest to implement significant improvements in the quality indicators. In addition to improving its image with the clients, it also wanted to reduce costs with technical assistance and implement new productive technologies.

Challenges

• Develop and improve all the administrative procedures with internal enhancements.
• Promote cultural change in the company.
• Develop and train teams regarding the processes and procedures.
• Set up independent quality management of auditing.
• Change of ERP together with the changes of management procedures.

Cost of not doing it

• Risk of image before customers.
• Loss of competitiveness.
• Progressive internal conflict between departments.

Paths to success

• Effective diagnosis.
• Plans for effective actions with alignment of the board and departments.
• Determine the development of processes and procedures.
• Studies of risks inherent in the operational changes.
• Intensive training with the various teams involved.
• Empathy and determination to meet the challenges.
• Identification of the players and the critical paths of the system.

Results

• ISO 9001 recertification.
• Improvement in the respective procedures.
• Improved understanding of the inter-departmental interfaces.
• Improved control and performance of the areas.
• Setting up of indicators.

Client’s core business

• Housing development and construction.

Market segment

• Civil Construction.

Solution or service

• Improvement of the management system.
• Monitoring the development of new technologies.
• Training of teams.

Project Details